This Refund & Cancellation Policy explains how refunds and cancellations work for fees paid to Verev — that is, to Resa Choose Your Cars Pvt. Ltd. ("Verev") — for services on the Platform. It forms part of, and should be read with, our Terms & Conditions.
Important: Verev is a marketplace and is not the seller of any vehicle. The price of a vehicle is paid to the seller or dealer, not to Verev, and is governed by the terms agreed between you and them — it is not covered by this policy.
1What this policy covers
This policy applies to payments made to Verev for platform services, which may include:
- Seller/dealer listing or submission fees;
- Verification / inspection fees;
- Featured / promoted listing charges;
- Dealer packages, subscriptions or credits.
It does not cover: the purchase price of a vehicle; deposits, booking or token amounts paid to a seller/dealer; or fees charged by third-party lenders, insurers or service providers — those are governed by the respective party's terms.
2Buyer enquiries are free
Browsing listings, searching, saving vehicles, sending enquiries, requesting callbacks and booking test drives are free of charge for buyers. No payment is required from a buyer to contact a seller or dealer through Verev.
3Fees are generally non-refundable
Because platform services (such as verification, listing, featured placement and subscriptions) are digital and are delivered or begin as soon as you purchase them, fees paid to Verev are non-refundable once the service has been activated or the benefit has begun, except:
- where a refund is required by applicable law; or
- where Verev, at its sole discretion, agrees a refund in the specific cases below.
4When you may be eligible for a refund
You may request a refund of a fee paid to Verev where:
- you were charged in error or charged twice for the same service (duplicate payment);
- your payment was debited but the service was not activated due to a technical failure on our side;
- a paid service was cancelled by Verev before it was delivered.
Refunds are not available for change of mind, for a service already used or delivered, for account suspension/termination due to a breach of our Terms, or for the outcome of any enquiry or vehicle transaction.
5How to request a refund
To request a refund, email support@verev.in within 7 days of the payment, with your registered mobile/email, the transaction reference, the amount and the reason. We may ask for additional details to verify the claim.
6Refund method & timeline
Approved refunds are made to the original payment method only. Once approved, we initiate the refund promptly; it typically reflects in your account within 5–10 business days, depending on your bank or payment provider. Verev is not responsible for delays caused by banks or payment gateways.
Any applicable taxes and payment-gateway charges may be adjusted in accordance with law. Partial refunds may apply where only part of a service is affected.
7Cancellations
You may cancel a subscription or recurring service in line with the plan terms shown at purchase; cancellation stops future renewals but does not, by itself, refund fees already paid for the current period unless stated. To cancel, use the option in your account or contact support@verev.in.
8Disputes & chargebacks
If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Raising a chargeback with your bank without contacting us may lead to suspension of your account pending resolution. We reserve the right to contest chargebacks we believe are unwarranted.
9Vehicle payments & deposits
Any amount you pay to a seller or dealer — including a deposit, booking or token amount or the vehicle price — is not handled by Verev and is subject to the refund/cancellation terms you agree with that seller or dealer. Please confirm those terms in writing before paying, and never pay in full before you have verified the vehicle, the documents and the seller.
10Contact
Questions about this policy or a specific payment? Email support@verev.in. For unresolved complaints, contact our Grievance Officer at grievance@verev.in.